GO KIWI’S TERMS & CONDITIONS
Cancellation policy
Refund less $10 cancellation fee if cancelling at least 24 hours prior to travel. Any booking fees paid are non refundable. If you prefer we can put your booking on hold for you to use within a 12 month period.
Child fares
Are for children aged 14 and under, please enter the child’s name and their mobile. Please also provide the name of the adult and their phone numbers, dropping them to the bus and collecting at their destination.
COVID travel information
Our buses are cleaned in the morning, during the day, and again in the evening
If you feel unwell please do not travel, let us know ASAP and we will change your booking to another day or refund as per our Cancellation Policy.
If the bus is unable to operate due to COVID or lockdown restrictions you will get a full refund or credit
Contact the office
Office hours are Monday to Friday 9am to 5pm.
Please call us on (freephone) 0800 44 65 49, or +64 07 866 0336 from overseas
The office is closed over weekends and Public Holidays - but if you need to contact us during this time (or outside of our office hours) then please email us info@go-kiwi.co.nz as emails are checked regularly.
